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Over 50 years of experience in the industry has taught us the value of forming stable, long-term alliances.
While most companies outsource service, First National Merchant Solutions is proud to have a highly knowledgeable staff available to handle all your questions, right here in Omaha, Nebraska. Whether you have a question about your statement, need to order supplies, or need technical support for your terminal, you will get personal support…right away, in one phone call.
You'll have access to a team of representatives who understand your business and will be ready and available to assist in any way they can. And, because we strive to answer calls within 30 seconds – for all calls, including technical assistance - you don't have to worry about being left on hold.
We will coordinate a smooth and effective transition from the sales process, to installation, and activation.
You receive educational support and training that covers topics such as: point-of-sale procedures and basic qualification improvements. Ongoing support will be available for system upgrades, new enhancements, and technological advancements.
First National publishes a quarterly newsletter to keep you informed of the latest industry news and trends affecting your business. Topics cover industry regulations and information on relevant products and services to your business, as well as frequently asked questions and tips for accepting various forms of payment.
From day-to-day operational issues to reporting and technical questions, you can count on First National to be there to provide an unparalleled level of service.
If this is the attention you deserve from your processor, contact us today.
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